Was your SASSA SRD R350 grant application denied? Don’t worry—you’re not alone, and you still have a second chance. With millions of applications submitted each cycle, many get rejected due to small errors, outdated contact info, or eligibility misalignments.
Thankfully, SASSA has a clear appeal and re-appeal process, and this guide walks you through every step you need to take to turn a rejection into an approval.
Reconfirm
Before you appeal, it’s important to know why reconfirming your SRD application is critical. SASSA requires all applicants to update their personal information every few months.
Why reconfirming matters
- It prevents fraud and duplicate entries
- It keeps your details aligned with current eligibility rules
- It avoids missed payments or auto-rejections from outdated information
Failing to reconfirm could lead to automatic denial, even if you’re still eligible. So make reconfirmation your habit—every three months.
Appeal
If your grant was rejected, here are the three easiest ways to appeal your SRD R350 application in 2025.
Online Appeal via SASSA Website
The quickest method is online:
- Go to: srd.sassa.gov.za
- Click on “Reconfirm Existing Application”
- Enter your ID number and registered cellphone number
- Review and correct any errors or outdated info
- Submit and wait for a confirmation via SMS or web notification
Appeal via SMS
- Send your South African ID number to 32573
- You’ll receive a response confirming that your appeal has been logged
Appeal by Phone
- Call the SASSA helpline: 0800 601 011
- Best time: Mornings on weekdays to avoid long queues
- Ask for manual reconsideration and explain your case clearly
Reasons
Knowing why your application was rejected can help you correct it during your appeal. Below are the most common reasons for SRD rejections—and what you should do about them.
| Reason for Rejection | What to Do |
|---|---|
| Income threshold exceeded | Submit updated income proof or bank statements |
| Duplicate applications | Call SASSA to clarify and request the valid one to be processed |
| Incomplete application | Log in and fill out all required fields and upload all documents |
| Outdated cellphone number | Update your number on the SASSA website to receive OTPs and alerts |
| Missing banking details | Add or correct your bank info for smooth payment processing |
Timeline
Wondering how long it takes to hear back? Here’s the typical SASSA appeal processing timeline.
| Stage | Estimated Duration |
|---|---|
| Appeal submission | Immediate or same day |
| SASSA review process | 30 to 90 days |
| Payment after approval | Within 7 working days |
Keep in mind that appeal volumes are high, so delays are possible. Patience is key—but always keep checking your status on the SASSA portal.
Tips
Want to improve your chances on your second try? Here are five quick tips to help you succeed:
- Use the correct ID and mobile number on all platforms
- Reconfirm your application every 90 days, without fail
- Avoid multiple submissions—they can be flagged as fraudulent
- Update banking info and contact details immediately if they change
- Ensure all documents are accurate and legible before uploading
Getting approved is possible, and it often just takes a few corrections and some consistency.
FAQs
How do I appeal my rejected SRD grant?
Use the SASSA website, SMS 32573, or call 0800 601 011 to start your appeal.
How long does a SASSA appeal take?
It can take 30 to 90 days for SASSA to process and review your appeal.
Do I need to reconfirm my application?
Yes, reconfirm every 3 months to avoid automatic rejection.
What if my contact details changed?
Update your phone number and banking info on the SASSA SRD website.
Can I appeal more than once?
Yes, re-appeals are allowed if your situation changes or was misjudged.
