In 2025, Citibank reached a class action settlement, agreeing to compensate eligible customers with payments ranging from $350 to $850. This settlement aims to resolve allegations that Citibank engaged in unfair practices, such as excessive fees, incorrect interest rates, and other financial misconduct.
If you’re wondering whether you qualify for this payout or how to file your claim, this guide will walk you through everything you need to know.
Overview
Here’s a quick breakdown of the key details:
| Feature | Details | Official Resource |
|---|---|---|
| Settlement Amount | $350 to $850 per eligible claimant | Citibank Settlement Website |
| Eligibility Criteria | Customers impacted by fees or unfair practices | Eligibility Guidelines |
| Claim Deadline | June 30, 2025 | Submit a Claim |
| Payment Timeline | Expected by December 2025 | Settlement FAQs |
| Total Fund | $50 million | Class Action Details |
By knowing your eligibility and filing a claim before the deadline, you can ensure you don’t miss out on this financial relief.
Citibank Settlement
This settlement was reached to resolve claims that Citibank engaged in unfair practices, such as:
- Charging excessive or undisclosed fees on accounts.
- Miscalculating interest rates on loans and mortgages.
- Overcharging for financial products or services.
To compensate affected customers, Citibank has set aside $50 million, with individual payouts ranging from $350 to $850 based on the level of impact.
Who Qualifies?
To qualify, you must meet these requirements:
Current or Former Customers
You may be eligible if you:
- Had a checking, savings, credit card, or loan account with Citibank between 2018 and 2023.
- Were charged excessive fees, experienced incorrect interest rates, or suffered financial harm.
Proof of Impact
While some claimants may automatically receive compensation, others will need to provide evidence, such as:
- Bank statements showing excessive fees or unauthorized charges.
- Loan or mortgage documents reflecting incorrect interest rates.
- Emails or letters from Citibank acknowledging an issue.
Manual Claims
- Automatic Payments: Some affected customers will receive compensation automatically if Citibank has sufficient records.
- Manual Claims: If you’re not automatically included, you’ll need to submit a claim form with supporting documents.
File a Claim
Follow these steps to secure your payment:
Visit the Settlement Website
Head to the official Citibank Settlement Website to find the claim form and additional information.
Fill Out the Claim Form
Provide your details, including:
- Full name, address, and contact information.
- Citibank account number(s) or other identifying details.
Submit Proof of Impact
If required, attach:
- Bank statements showing improper charges.
- Loan agreements with incorrect interest rates.
- Correspondence from Citibank regarding unfair fees.
File Before the Deadline
The claim submission deadline is June 30, 2025. Late claims will not be accepted.
When Will You Get Paid?
After the claim submission period ends, payments will be distributed. Here’s the expected timeline:
- July – November 2025: Claims are reviewed.
- December 2025: Payments are sent via direct deposit, check, or prepaid card.
- January 2026: If you haven’t received payment, contact the settlement administrator.
Tips
Want to increase your chances of receiving the highest payout? Follow these tips:
File Early
Early submissions allow you to correct errors if needed and avoid last-minute delays.
Provide Strong Evidence
Your claim is more likely to be approved (and for a higher amount) if you attach clear proof of financial harm.
Double-Check Your Information
Ensure your name, contact details, and banking information are correct to avoid delays in payment processing.
The Citibank class action settlement provides an opportunity for affected customers to reclaim money lost due to unfair banking practices. If you believe you’re eligible, don’t wait—file your claim before June 30, 2025, and keep track of updates through the official settlement website.
FAQs
Who qualifies for the Citibank settlement?
Customers with Citibank accounts between 2018-2023 affected by unfair fees.
How much money can I get?
Eligible claimants may receive between $350 and $850.
When is the claim deadline?
You must submit your claim by June 30, 2025.
How will payments be sent?
Payments will be issued via direct deposit, check, or prepaid card.
Where can I file my claim?
Visit the official Citibank Settlement Website to file your claim.
