In a big win for online consumers, Fandango Media, LLC has agreed to pay $9 million to settle a class action lawsuit over undisclosed convenience fees on movie tickets purchased online in New York State.
If you bought a movie ticket on Fandango’s site or app between August 29, 2022, and March 11, 2024, and paid a convenience fee, you may be eligible for a $5 cash payment or a $10 streaming voucher.
The claim deadline is April 30, 2025, so there’s still time to file if you qualify. Here’s everything you need to know before the window closes.
Overview
This settlement stems from the case Awad v. Fandango Media, LLC, filed in the New York Supreme Court. The lawsuit claimed that Fandango’s convenience fees weren’t properly disclosed to customers upfront, violating state law. Fandango didn’t admit to any wrongdoing but agreed to settle for $9 million to resolve the claims.
Here’s a quick breakdown:
| Aspect | Details |
|---|---|
| Settlement Amount | $9 million |
| Eligibility Window | Aug 29, 2022 – Mar 11, 2024 |
| Claim Deadline | April 30, 2025 |
| Compensation Options | $5 cash or $10 Fandango at Home voucher |
| Proof Required? | No proof of purchase required |
| Website | fandangoticketfeesettlement.com |
| Final Approval Date | February 27, 2025 |
Lawsuit
The core issue? Fandango was allegedly charging “convenience fees” for ticket purchases but only revealed those fees late in the checkout process. That lack of early transparency prompted legal action under New York’s Arts and Cultural Affairs Law (§ 25.07(4)).
Fandango denied the allegations but still opted to settle. Why? Likely to avoid drawn-out litigation and negative publicity. The result: affected consumers can file a claim without needing a receipt or proof of purchase.
Eligibility
You may qualify to file a claim if:
- You bought tickets on Fandango’s website or mobile app
- The tickets were for theaters in New York State
- You paid a convenience fee during the transaction
- Your purchase was made between August 29, 2022, and March 11, 2024
If you meet these conditions, you’re eligible to submit a claim.
Compensation
Claimants have two options:
- $5 Cash
Paid via PayPal, Venmo, or check—simple and direct. - $10 Fandango Voucher
Usable on Fandango at Home, the company’s movie streaming platform.
File a Claim
To submit your claim before the April 30, 2025 deadline:
- Visit fandangoticketfeesettlement.com
- Click “Submit a Claim”
- Fill out the online form
- Choose either cash or voucher
- Submit before April 30, 2025
No proof of purchase is needed, making it quick and accessible.
Impact
Why does this matter? Because it’s about more than just a few bucks. This case highlights the importance of transparent pricing and holding companies accountable when fees are hidden or unclear.
Class actions make it easier for consumers to get justice, especially when individual losses are too small to sue over. Instead of one person fighting a corporation, thousands of voices come together—and the result is real change.
Expect more scrutiny on digital pricing in the future, and keep your eyes open for similar class actions where you might qualify for compensation.
FAQs
What was the Fandango lawsuit about?
It claimed Fandango didn’t clearly disclose convenience fees in NY.
Who qualifies for the settlement?
NY ticket buyers from Aug 2022–Mar 2024 who paid a convenience fee.
How much is the Fandango settlement worth?
The settlement amount is $9 million.
What can I claim?
Either $5 cash or a $10 Fandango at Home voucher.
When is the claim deadline?
The deadline to file is April 30, 2025.
