Good news for millions of South Africans who rely on social grants—SASSA has officially extended the deadline to replace gold cards with the new black Postbank cards until May 31, 2025.
This is your final chance to switch cards and avoid disruptions to your grant payments. Whether you receive the Older Persons Grant, Child Support Grant, or Disability Grant, this upgrade is essential for continued access to your funds.
If you or someone you care about uses a SASSA gold card, this guide covers everything you need to know: why the switch matters, how to upgrade your card, where to go, and what documents you need to take with you.
Overview
Here’s a quick breakdown of the most important information:
| Key Information | Details |
|---|---|
| New Deadline | May 31, 2025 |
| Old Card Type | SASSA Gold Card |
| New Card Type | Black Postbank Card |
| Who Must Replace | All SASSA gold card users |
| Why It Matters | Gold cards stop working after May 31 |
| Replacement Sites | Over 300 locations including Shoprite, Pick n Pay, Boxer, Spar |
| Site Lookup Code | Dial 120355# |
| Required Document | Valid SA ID or temporary ID |
| SASSA Helpline | 0800 60 10 11 |
| Official Source | Visit Postbank website |
Card Change
The old SASSA gold cards are being phased out due to rising fraud, outdated technology, and banking security concerns. From June 1, 2025, these cards will no longer be usable, even if your grant is successfully deposited into your account. This means you’ll have money, but no way to access it—unless you upgrade.
This is not a drill. Postbank has confirmed this is the final extension. There won’t be another opportunity to swap your card after the May deadline. If you wait too long, you risk long queues, missed payments, or difficulty getting assistance.
What’s New?
The new black Postbank card is safer, smarter, and widely accepted. It’s now the only approved card for SASSA grant disbursements and comes with major benefits:
- Enhanced security through chip-and-PIN technology
- Accepted at major retailers: Shoprite, Boxer, Spar, and Pick n Pay
- Usable at all ATMs that accept MasterCard
- Instant SMS alerts and better support for troubleshooting
If you’re worried about adjusting to a new system, rest assured that trained staff will guide you through the activation and PIN setup when you receive the card.
How to Replace Your Card
- Dial 120*355# on your cellphone
- Choose your province to see a list of nearby Postbank and retail replacement sites
- Options include over 300 pop-up sites and partner retailers across South Africa
Bring the Right Documents
- Valid green barcoded South African ID or smart ID
- Temporary ID documents are also accepted
- You do not need to bring proof of income or residence
Go Early to Beat the Rush
- Visit the location early on weekdays to avoid long lines
- Avoid going on social grant payment days to reduce wait times
- Bring a friend or family member if you need help
Get Your Card Instantly
- Your new black card is issued on the spot
- Staff will help you activate your PIN and explain how to use it
- You will receive SMS notifications for activity on your card
Start Using Your Card Immediately
- Your future grants will automatically be loaded onto the new card
- You can now shop, withdraw cash, or check balances just like before
Why You Shouldn’t Wait
Waiting until the last minute may lead to delays or limited access to help. As the May 31 deadline approaches, sites will become more crowded, and assistance could be harder to access.
If you fail to switch in time:
- Your grant money stays in the account but cannot be withdrawn with your gold card
- You may need to go to a Postbank branch to recover funds
- You might experience weeks of delayed access during the transition
According to Postbank CEO Nikki Mbengashe, “We are not planning any further extensions. Beneficiaries must take urgent action now to avoid being stranded.”
Tips
For elderly or disabled recipients, the switch might feel overwhelming. Here are a few tips to help make the process stress-free:
- Visit during off-peak hours, like early mornings
- Dress appropriately for outdoor lines—check the weather
- Bring someone you trust to help if you have mobility or language barriers
- Use official support: Call 0800 60 10 11 for guidance
- Don’t fall for scams: Replacing your card is free. No one should charge you for the service
Taking action now will ensure you don’t miss out on your next grant payment and can continue receiving the support you rely on without disruption.
FAQs
When is the new Postbank card deadline?
May 31, 2025 is the final date to switch from gold cards.
What happens if I miss the deadline?
You won’t be able to access your grant money with the old card.
Where can I replace my gold card?
Over 300 sites nationwide, including Shoprite, Pick n Pay, and Spar.
What documents do I need?
Bring your valid SA ID or temporary ID. No income proof is needed.
Is there a fee to replace the card?
No, the replacement process is completely free of charge.
